Terms and Conditions
- Liability for Items After Possession
Once clients take possession of their items after leaving the store, The Diamond Shoppe cannot be held liable for any damage to or loss of items from settings. We strongly recommend yearly servicing of your jewelry to maintain its condition and to help prevent potential loss. - Detailed Description of Goods and Services
The Diamond Shoppe specializes in the diamond and jewelry industry, offering high-quality diamonds, jewelry, and a selection of precious and semi-precious gemstones. - Delivery Policy
Subject to availability and receipt of payment, requests will be processed within 21 days. Delivery will be confirmed via secure courier at an additional cost of R400 – R600 for items valued at R150,000 and under. For orders over R150,000, a separate charge will be confirmed directly with the client prior to shipping. - Returns and Refunds Policy
All goods and services are subject to availability. In cases of unavailability, a full refund will be processed within 30 days. Client-initiated order cancellations will incur a 5% administration fee. Please note that returns must be initiated within 7 days of receipt. - Customer Privacy Policy
The Diamond Shoppe is committed to protecting the personal information of users as defined in the Promotion of Access to Information Act 2 of 2000 (PAIA). For more details, please refer to PAIA. - Payment Options Accepted
Payments can be made using Visa, MasterCard, Diners, Union Pay, American Express, or by bank transfer. Bank account details will be provided upon request. - Card Acquiring and Security
All transactions will be processed through PayGate (Pty) Ltd, the approved payment gateway for South African banks. PayGate utilizes Secure Socket Layer (SSL) encryption to ensure the safety of your transaction, and no card details are stored on our website. For more information, visit PayGate. - Customer Details Separation
Customer information is stored separately from card details, which are entered on DPO PayGate’s secure site. For further details on DPO PayGate, please refer to PayGate. - Merchant Outlet Country and Transaction Currency
The merchant outlet country is South Africa, and the transaction currency is South African Rand (ZAR). - Responsibility
The Diamond Shoppe assumes full responsibility for all aspects of the transaction, including the sale of goods and services, customer service, dispute resolution, and delivery. If a customer dispute is resolved in favor of The Diamond Shoppe, the client will be liable for all associated legal expenses. - Country of Domicile
This website is governed by the laws of South Africa. The Diamond Shoppe designates its domicilium citandi et executandi for all purposes under this agreement, including court processes, notices, and communications. - Variation
The Diamond Shoppe reserves the right to change these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. - Company Information
This website is operated by Scientific Processing CC, trading as The Diamond Shoppe, with registration number CK1986/06536/23. Director: Marten Cross. - Contact Details
- Physical Address: 15th Floor, Standard Bank South Towers, 13 Hertzog Blvd, Foreshore, Cape Town
- Email: Marten@thediamondshoppe.co.za
- Telephone: 021 001 3540