30-Day Return Policy

At The Diamond Shoppe, we offer a 30-day money-back guarantee on all purchases, provided the item is returned in mint, unworn condition with all original packaging, documentation, and certificates.

• Refunds will be processed less any applicable banking or credit card transaction fees, which may range between 0.5% and 5%, depending on the payment method used.
• Returns must be initiated within 30 calendar days from the date of delivery or collection.
• Returned items will be inspected upon receipt to ensure they meet our return conditions.

Custom-made, personalized, or specially modified items may not qualify for a full refund. These items are crafted to client specifications and may not be resalable as standard inventory. Where resale is possible, we may offer a partial refund based on the resale value determined at our discretion.

After 30 days, returns will be considered under our second-hand buyback policy:

• Items will be evaluated based on current second-hand trade market prices and prevailing exchange rates.
• The Diamond Shoppe reserves the right to refuse any return if the item is damaged, significantly worn, or unsuited for resale due to market conditions or design factors.

3-Month Craftsmanship Warranty

We offer a 3-month limited warranty covering the craftsmanship of our jewellery. This includes:

• Manufacturing faults
• The loss of small accent diamonds due to setting issues, provided the ring has not been damaged or altered

This warranty does not cover:

• Damage caused by the customer, including accidental impact, misuse, or third-party modifications or resizing
• The loss of any centre stones or larger diamonds
• General wear and tear resulting from everyday use

We strongly encourage clients to insure their rings — especially those with centre stones — through a private insurance provider. This ensures coverage for loss or damage not included under our standard warranty.

Return & Warranty Process

To initiate a return or warranty claim, please contact us in writing with your original proof of purchase.

We are committed to transparency, fairness, and ensuring that each client receives lasting value from their purchase with us. Please don’t hesitate to reach out with any questions before or after your order.